Privacy Policy

Effective Date: January 15, 2025

Maeris Pvt. Ltd. ("Maeris", “we”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Indian IT Act, 2000 and the General Data Protection Regulation (GDPR).

1. Information We Collect

  • Account Information: Name, email address, company name, and contact details.
  • Usage Data: Pages visited, interactions, time spent, IP address, device/browser metadata.
  • Billing Information: Payment card details (processed via PCI-compliant third-party providers).
  • Technical Data: Cookies, log files, crash reports, and performance data.

We only collect the minimum data necessary to provide and improve the service.

2. Lawful Basis for Processing (GDPR)

  • Your consent (e.g., marketing emails, cookie tracking).
  • Contractual necessity (e.g., creating and maintaining your account).
  • Legal obligations (e.g., tax compliance).
  • Legitimate interests, such as service improvement, fraud prevention, or analytics.

3. Data Storage & Security

All data is stored on secure cloud infrastructure (e.g., AWS, GCP) with encryption in transit and at rest.

We implement industry-standard safeguards including access control, firewalls, encryption, and secure authentication. Access is limited to authorized personnel only.

4. Cookies & Analytics

We use cookies and third-party analytics services (e.g., Google Analytics, PostHog) to:

  • Understand usage trends
  • Improve product performance
  • Monitor bugs and crashes

You may manage cookie preferences via your browser or opt out using a banner if you're in the EU.

5. Data Sharing & International Transfers

We do not sell your personal data.

We may share your data with trusted sub-processors (e.g., Stripe, Google Cloud, Sentry) for service-related purposes only. All vendors are contractually bound by Data Processing Agreements (DPAs) to protect your data.

If data is transferred outside of India or the EU, we ensure appropriate safeguards (e.g., Standard Contractual Clauses under GDPR).

6. Your Rights (GDPR + IT Act)

  • Access: Request a copy of your data.
  • Delete: Request deletion of your account and associated data.
  • Rectify: Correct inaccurate or incomplete information.
  • Restrict: Request restriction of processing under certain conditions.
  • Withdraw Consent: Opt out of marketing or analytics tracking at any time.
  • Data Portability: Request a machine-readable export of your data.

Submit any request to: info@maeris.io

7. Data Retention

We retain your data only as long as necessary to provide the service or meet legal obligations. Inactive accounts and redundant data are periodically purged or anonymized.

8a. Children’s Privacy

Maeris is not intended for individuals under 18. We do not knowingly collect data from minors.

9. Contact & Grievance Redressal

In accordance with Section 79A of the Indian IT Act, you may contact our Grievance Officer for any privacy-related concerns:

Grievance Officer

Email: info@maeris.io

Response Time: Within 30 days of request submission.

10. Changes to This Policy

We may update this policy to reflect legal or operational changes. We will notify users via email or in-app banners. Continued use of Maeris indicates acceptance of the revised policy.